Returns Policy

Last updated: 07.02.2026

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At TilleyInk, we want you to be happy with your purchase. Please read this policy carefully.

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1. Returns Eligibility

• Returns are accepted within 30 days of receiving your item.

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2. Condition of Items

• If you receive a damaged or defective item, you must contact us within 7 days of delivery upon which we will arrange a replacement or return. We may ask for fault images before processing. This helps us ensure honesty and improve our products in the future.

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3. Refunds and Discount Codes

• Full refunds only — no partial refunds.

• Refunds will be processed after we have received and inspected the returned item (and images for faulty items).

• Customers are responsible for return shipping costs.

• For faulty items:

  • A full refund will be issued if requested, or

  • Discount codes for future purchases may be provided if the customer does not want a refund.

• Discount codes may also be offered in lieu of a refund if agreed.

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4. How to Request a Return

Before returning any item, please contact us at:

Email: Shoptilleyink@gmail.com

Include:

• Your order number

• Reason for the return

• Images of the item if it is faulty

Note: Returns must be approved before being sent. Items returned without prior approval may not be accepted.

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5. Faulty Items

If you receive a faulty item, contact us immediately with photos of the faults. Once verified:

• A full refund will be issued if requested, or

• A discount code for future purchases can be provided if the customer does not want a refund.

• Returns and refunds are not accepted if your item was customised, unless the item is faulty.

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6. Other Important Notes

• Orders cancelled after production cannot be refunded.

• This policy applies to all orders unless otherwise stated.